Shipping and Delivery

We at Gift Bunny understand the importance of timely delivery and take great care to ensure your order reaches you on time.

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All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping may take a longer during busy periods, such as bank holidays or during severe weather. Please allow a little longer during these periods.

 

Domestic Shipping Rates and Estimates

We offer £2.65 flat rate shipping for items with the UK.

Estimated delivery times are within 3-5 working days.

All orders are carefully packaged to ensure they reach you in perfect condition. For any questions about shipping, please contact our customer support.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via the contact form. You will then be provided with a return address for your item. All shipping costs for return items are the responsibility of the customer.

If your return is accepted, we will send details on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question via the contact form.

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please also provide photo evidence of damage, this will speed up the return process.

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Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us via the contact form on the website.